The Railway Tavern not only boasts top training and healthy figures, but is also a house with its focus wholly on customer service. Michael Croakin has been the manager at the Railway Tavern for two years, spending the first six months totally refocusing the business to ensure it caters fully to the culture and market demands of the City. He has concentrated on providing an environment that attracts all audiences and the pub is now known as a venue which appeals to women as much as men, a high-quality food destination, a premier sports viewing location and the place for corporate functions with karaoke, quiz night, race night and disco facilities.
Michael also focuses heavily on training, both within the Greene King Get Ahead programme and through more informal one-to-one communication with his team. 100% of his managerial and supervisory positions have been filled by those who have progressed internally. The effort he has put into building a strong team bond with team meetings and social events has paid off - the Railway Tavern has consistently scored above 90% in its mystery guest visits, with the last two a flawless 100%. Happy customers, a happy team and very healthy sales figures - a truly worthy winner for 2006!
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