Everything about this business is about hospitality for every customer walking through the door. With the mission statement 'Timeless hospitality and charm', house manager Mark Birchall and his team have built a strong rapport with their customers over the past 12 months, promoting the Old English Inns brand values by listening to what they want and what tastes they have and catering accordingly. Simply put, this has resulted in traditional food done very well.
Flexibility is the site's main asset. Mark implements a policy of 'don't say no' meaning that he and his team are willing to talk food with their customers. They constantly interview diners, particularly regulars, and use the information they gather to stay ahead of their competitors. The team at the Woolpack prides itself on its consistency - they keep it simple and consistently meet and exceed the expectations of their customers, staying top of the tree in a competitive area.